Luis1p wrote:Aquinas wrote:
Are you referring to the Deltaria Nova player or the Badara player?
Also, when was the player messaged? Honestly, I'm not trying to be a pain in the ass here, either to Moderators or to the player concerned, but given the long delay in this case, I do genuinely feel this question is pertinent.
The Deltaria Nova player. I messaged the party almost two weeks ago and Today again.
This raises the question of how Moderation acts when player reports of rules breaches are received.
Is it the policy of Moderation to simply message the offending player once and then forget about it unless and until further messages are received requesting more intervention? Or when a rules breach has been identified, is it Moderation's policy to follow-up on that situation until it has been satisfactorily resolved (meaning preferably that the player complies with the rules, but if not, then inactivation)?
I am going to suggest that whenever a rules breach is reported, Moderation should do the following things:
(a) Investigate the report, to check whether there is genuinely a rules breach. and if so, exactly what the issues are. (Either through ignorance, confusion or malice, players do occasionally report issues which are not actually breaches of the rules.)
(b) Respond to and acknowledge the report, so the player submitting it knows it is being dealt with.
(c) Take ownership of the issue and follow-up, so the matter is resolved in a reasonable period of time. When I was in Moderation, the usual expectation would be that a player notified of a rules breach should fix it within 4 days or be inactivated. Although there was some discretion there. In some cases, more time would be allowed, especially if the issue was more minor and/or the player was genuinely confused about what to do. In other cases, for example if the player had knowingly committed the same offence previously, or if it was obvious the player was being deliberately recalcitrant and not just needing time to manually fix the issue, then inactivation could sometimes follow more quickly.
If situations like the recent ones in
Jelbania,
Deltaria Nova and
Badara keep happening, then some players (myself probably included) will simply giving up on reporting issues to Moderation, because doing so will be seen as ineffective and as requiring the unnecessary wasting of too much time.
Finally, I would appreciate an acknowledgement of the Badara report, please. The report I made on the relevant thread has been ignored for the last 5 days.